Bureau of Sanitation

This form is to be used by the public as an easy way of submitting Sanitation Service Requests electronically. Use this form to make request regarding picking up bulky items, Metal Household Appliance Items, Brush Items, Move In / Move Out Pick Up, and/or Services Not Complete. In addition, you may also use this form to request for replacing Black/Blue/Green broken/missing/damaged containers. Requests are processed in 2-3 business days. If this is an emergency, please contact us at (800)773-CITY / (800)773-2489.

To better serve your needs, please complete steps 1 through 6 below as required:

Step 1 - Define Service Request
Type of Service (please select one or both of the following):

Pick Up (Complete Step 2, 3, 4, 6)
New Container (Complete Step 2, 3, 5, 6)

Step 2 - Select Trash Collection Day or Private Service
Please select one of the following:

If you use the black, blue, or green bin (w/ City Seal), then select your Trash Collection Day:

If you use Private Service, then check Private Service below:
Private Service

Step 3 - Contact Information (HELP)
Entries preceded by an asterisk ( * ) are required for proper processing.

Name: *
Street Address: *
City: *
Zip Code: *
Phone: *
E-mail Address: *

Step 4 - Pick Up Service Request
Type of Pick Up Service (please select one or more of the following):

Bulky Items (HELP for Bulky Items)

Select Bulky Items

Bulky Items Added

Other Bulky Items

Metal Household Appliance Items (HELP for Metal Household Appliance Items)

Select White Goods

White Goods Items Added

Other Metal Appliances:

Brush Items (HELP for Brush Items)
Overgrown, Dry Brush (see help link about for important information)

Move In / Move Out Pick Up (HELP for Move In / Move Out Pick Up)
(see help for important information)

Select Moving Items

Moving Items Added

Services Not Complete (HELP for Services Not Complete)

Select Missed Collection Items

Missed Collection Items Added

Other Services Not Complete:

Other Items (HELP for Other items)

Select Other Missed Collection

Other Missed Collection Items Added

More items:

Step 5 - Define New Container Request
Type of Containers (please select one or more of the following):

Black (Refuse) (HELP for Black Container)

Select Black Container Size:
Select Black Container Quantity:
Select Black Container Reason:

If Reason is "Damaged", Complete the following:

Container 1 Serial #

Damage on: Wheel Lid Body

Container 2 Serial #

Damage on: Wheel Lid Body

Container 3 Serial #

Damage on: Wheel Lid Body

Step 6 - Submit Request
Please review your entries and then click submit to send the request, or click clear to erase all entries.

If you cannot use this form, please call the Call Center toll-free at
(800)773-CITY / (800)773-2489